Troubleshooting iTunes for Windows XP

Reset

• 1). Turn off your iPod or other Apple device and then turn it back on.
  
  
• 2). Go to the "Home" screen on iTunes and click on the "Settings" button. Go to "General" and then click on the "Reset" button.
  
  
• 3). Hold the "Menu" button down on your Apple device and wait for about 10 seconds until the Apple logo appears to reset your device.
  
  

Retry

• 1). Pull the USB cable connecting your device to the computer out. Plug the cable back in.
  
  
• 2). Check over the USB cable to make sure there aren't any tears or breaks in the cable.
  
  
• 3). Use a different USB port with your device.
  
  

Restart

• 1). Unplug your Apple device from your computer.
  
  
• 2). Exit out of iTunes.
  
  
• 3). Restart your computer.
  
  

Reinstall

• 1). Open iTunes.
  
  
• 2). Go to the "iTunes Help" tab at the top of the software screen.
  
  
• 3). Click on "Check for Updates".
  
  
• 4). Wait for your computer to update your iTunes version.
  
  

Restore

• 1). Plug your Apple device into your computer. Open iTunes.
  
  
• 2). Click on the "Summary" tab on the left hand side of the screen. Choose "Restore".
  
  
• 3). Click on "Backup." Click "Restore" and then click on the "OK" button.
  
  
• 4). Click on the "Restore from Backup" button and then click on the "Backup Version".
  
  
• 5). Wait for the device to be restored.