The best magazine
100-500 people work in shifts under one roof attending to costumer queries from across the world. In the beginning outsourcing services were more popular in pharmacy and electronics related fields. Now you name the industry and a you will find the call center round the corner.
The development, mainly driven by expanded broadband access to the Web, cheaper computer technology and improved call-routing systems, has opened the door to an entirely new genre' of at-home workers. Home-based call-center agents have tripled since 2000, estimates a senior analyst for research concern.
Now a more interesting opportunity has emerged. Its called Home Based Outsource Agent or home shoring agents we will discuss this opportunity called home-based call-center agents in detail. One thing is certain, that as a home based outsource
agent one will be able to work from the comforts of one's home.
Job Profile of Home Based Call Center
Agents usually take only incoming calls and typically are paid by the call or by time spent talking, usually amounting to $8 to $18 an hour, plus incentives for selling products and services callers aren't requesting. Home based call center agents can apply online for the weekly schedules they want, in shifts as short as 15 minutes.
Requirements To Become Home Based Call Center Agent or home shoring agent
The basic requirements to create a home office as a home shoring agent include: A phone, a computer with a high speed internet connection and a quiet corner at home - your
workstation to take customer calls. The pay depends on the experience of an agent, but typically it's about 9 dollars per hour and can be up to $15 an hour.
Remuneration of Home Based Agent
Home Based
Agent or home shoring agent earns anywhere between $9 to $15 per hour, as compared to the $7-$9 per hour for the average call
center employee, according to Business Week magazine. Plus convenience of working from home and no commuting, traffic etc
Future Prospects of a Home Based Call Center agent
There are more than 100,000 home-based,
home shoring agents in the U.S. today. It is expected the number will increase three times in the next few years.
Advantages of becoming a Home Based Call Center Agent
Home Shore Agent or Home Based Call Center Agent's income is net income because they don't need to spend on commuting, gasoline, vehicle maintenance, clothes etc. Working at home has its usual advantages of freedom to choose your own hours, working in your pajamas, spending more time with the family. If you are disabled or someone in your family needs 24 hours' looking after there is nothing that can come close to taking up home shoring agent's job. Home based call center agents draw a proper paycheck not commissions
Disadvantages of becoming a Home Based Call Center Agent
Lack of concentration on the job, as home shoring agents may be distracted by family members or
neighborhood and traffic noise. Its a possibility that residential broadband (internet access) service levels may be low. Also a lack
of on-site support and replacement of spare parts for computers and headset apparatus may jeopardize the momentum.
Most jobs through outsourcing firms may lack benefits. Taking telephone orders for things ranging from airline reservations to workout gear -- can be monotonous, repetitive and stressful.
If there's a dog barking, it could be a probable cause for termination since one is expected to attend to costumer's call in noise free environment. The "Big Brother Watching" software can detect such noises while home based agent is on the job, taking calls at home.
On the whole this opportunity is picking up very well for all kinds of people. The age group is not fixed. A grand mom to a teenager, everyone is doing it. Educational qualification is also immaterial. Learn more about it and go for it. Its a convenient career for everyone.
Source: ...