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Voice broadcasting service has started to develop back in 1990s, as a way to transmit messages to larger number of potential clients. It is a great way to minimize costs and enhance your profit, while at the same time improving your customer service and making it more efficient because it delivers interactive client messages automatically. Voice broadcasting has become so popular and widely used that there is a whole set of legal acts under telecommunication law that regulates voice broadcasting law, i.e. rules on use and application of this service. This is no wonder when you take into account that this is one of most commonly used marketing methods in real estate, insurance, healthcare, etc.
Increase company profit and ensure client satisfaction with interactive voice broadcast
Voice broadcast service delivers messaged that you have previously prepared, and it does it to hundreds and thousands of clients simultaneously. This is easy and simple tool to deliver:
- reminder for an appointment
- confirmation of an appointment
- announcement of an event
- alerts
- discounts and promotions
- second order
- fundraising messages
- online survey, etc.
Voice broadcasting has proven to be a successful business tool for sale, marketing and customer support. Using simple software you will create message (also called IVR), input table with telephone numbers to dial-and voice broadcast service will do all the rest.
The most important elements of Voice Broadcasting
- You can personalize your message with feature "text-to-speech"
Give your messages personal touch with feature called text-to speech, that enables you to input recipients name, company, account info, or any other useful info. - IVR interaction
Use outgoing IVR to input interactive element to your messages that will gather useful info in order to prepare individual messages in future, based on client response. - Schedule control
You can completely control schedule of your voice blasting, choosing how often you want messages to be delivered, and in what periods. - Live customer service
Enable your clients to get in touch with live customer service officer if they choose this service. This way,they can change details of their meeting, location, or any other detail of service they want to get. - Detection of voice message
Make your voice broadcast messages customized with different types of it: one type for a person answering the phone, and the other for voicemail service.
- Voice Blasts with Responseon phone keypad- This service includes response from call recipient because it enables him to provide certain information with a press on phone keypad (i.e. in a response to: "Press 0 for...") and choices included can be removing from this list, ending a call, leaving a message, getting additional info. This service is more detailed, but it still doesn't require a call agent.
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