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- 1). Scan or upload proof of age documentation to your computer and then log in to the IMVU account.
- 2). Select the "Help" link to the left of the "Account" link on the upper right links bar.
- 3). Click the "Request Support" tab in the IMVU Help Center and then click the word "here" in the sentence "To submit a support case, click here."
- 4). Scroll down to the "Case Description" section of the online "Submit a Case" form, then click on the field next to "Case Category" and select "General Support" from the drop-down menu. A "General Topics" field appears. Select "Age Verification Request" from the drop-down menu.
- 5). Enter a description for requesting an age change on your account. For example, "I clicked the wrong birth year when I originally signed up."
- 6). Click the "Attach a File" button, then click the "Browse..." button on the "File(s) to Save" box that appears. Click the saved scanned or uploaded file of your documentation in the window that opens, then click the "Open" button. Click the "Save" button to attach the file to your request.
- 7). Choose "Save" at the bottom of the form to submit your request.
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