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- 1). Visit the HP "Software and Driver Downloads" website (see Resources).
- 2). Enter the model name or product number for your laptop into the search box and press "Enter."
- 3). Select the operating system that was originally installed on your computer.
- 4). Scroll down to the section labeled "CD-ROM order page - Recovery Discs." Click "Recovery Kit" to start the ordering process.
- 5). Proceed through the steps to complete the ordering process. You will need to enter the serial number of your computer and your mailing address. HP charges for postage and handling, which varies depending on the recovery software you are ordering and your location.
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